Do you dare to take initiatives, are you confident and do you always think from the customer’s perspective? Does it give you energy to use your technical knowledge to further shape Linqo’s growth? Then the role of Senior Support Employee is the challenge for you!
Getting started as a Senior Support Employee at Linqo.
As Senior Support Employee, you have an important and coordinating role within the team. Together with the team, you act as the first point of contact for our customers regarding questions, problems, installations and the processes leading up to them. Thanks to your technical knowledge, you know what is needed to further professionalize the department. You get energy from improving processes and ensuring satisfied customers and partners. Together with a team full of enthusiastic colleagues, you work towards the department’s goals and contribute to the growth and professionalization of our organization.
Main responsibilities:
- Handling complex or escalated support issues/problems.
- Supporting team leaders in monitoring SLA and CSAT data.
- Implementing, monitoring and improving support processes (e.g. ticket handling )
- Help plan and adjust daily and weekly support schedules ( including coordination with installation department).
- Drive proactive support strategies, for improving customer satisfaction and reducing churn.
- Lead recruitment, training and continuous improvement initiatives for the Support team.
- Coordinate and collaborate with other departments such as Sales and Product Development on support related issues
- Ensure clear, centralized and effective communication with both internal teams and customers
- Support the testing and implementation of new support tools.
- Quarterly performance reviews and annual strategy updates.
What you bring:
- Minimum 3 year experience within customer service or a similar role.
- Strong analytical and decision-making skills; data-driven mindset.
- Ability to analyze standard support performance data (SLA, CAST, etc.)
- Strong problem-solving and communication skills, including cross-team communication.
- Experience in KPI management and performance tracking.
- Familiarity with Support platforms such as Intercom, Zendesk or similar tools.
- Experience implementing AI or automation tools in customer service is a plus.
- Strong organizational, time management and technical skills.
- Excellent command of the Dutch and English languages, both verbal and written.
- Strong communication skills
- Ambition to grow into a leadership role within the support team.
- A good team spirit
What will you get from us:
- Salary range €3.000 – €4.000, depending on your knowledge and experience
- Bonus system
- Reimbursement of travel expenses
- Possibility to work from home
About Linqo:
We are Linqo – the provider of premium GPS tracking solutions. We were established in 2018 with the objective of providing premium GPS tracking solutions that are continuously improved to meet the ever-changing business needs of our customers. Our aim is to optimize vehicle and machinery so that customers can focus on their core business. Our team of specialists works with customers to meet any challenge, no matter how big. Linqo is part of the Ruptela Group, a leading global telematics company. We have offices in Germany, Poland, Lithuania, Ukraine, Ireland, Mexico, the United Arab Emirates and the United States.
Does this sound like a challenge you would like to sink your teeth into? Can you use your background and skills to help Linqo take the next step in development and professionalization? Are you the person who can support our customers down to the last detail, thereby taking customer satisfaction to the next level? Then we are looking for you!
Contact details:
Matthias de Gier
+31 6 15876810
