The story behind Auto Mertens
Auto Mertens was born in the private garage of Theo Mertens, who worked at Volkswagen in Eindhoven. With a fully equipped workshop at home, Theo’s son Marchel and intern Jeroen began their journey in automotive services. Their shared values and strategic thinking led to rapid growth, investments, and the establishment of a smart service concept. Today, Auto Mertens operates from its base in the Netherlands and has become a key player in the automotive industry, focusing on lease, rental, repair, and sales of vehicles.
Overcoming the pitfalls
Auto Mertens faced significant challenges in minimizing vehicle downtime and managing their diverse fleet. Their clientele, including the healthcare and construction sectors, required prompt vehicle repairs and returns to maintain operational efficiency and reputation. In this business, good communication and quick, well-thought-out solutions are essential. Auto Mertens focuses on passenger cars and increasingly specializes in buses and rigids for specific applications. They keep standard body parts in stock and ready in the right color to ensure quick damage resolution.
Their own people find it a great challenge to have the bus on their doorstep by 8 o’clock the next morning, shining and damage-free. They even have parts in the right color for vans ready, complete with the customer’s lettering, so that the vehicles are stationary as little as possible.
